Terms of service
Last updated: 28 August 2026
Overview
This website is operated by Dystorphic®. Throughout the Site, the terms “we”, “us” and “our” refer to Dystorphic®.
Dystorphic® offers this website, including all information, tools, products and services available from this Site to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.
By visiting our Site and/or purchasing something from us, you engage with our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and conditions and policies referenced herein or made available through hyperlinks.
These Terms of Service apply to all users of the Site, including without limitation browsers, customers, merchants, contributors and other users of the Service.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the Site, you agree to be bound by these Terms.
If you do not agree to these Terms, you should not access or use the Site or our Services.
Any new features, products or tools added to the current store shall also be subject to these Terms of Service.
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.
Your continued use of or access to the Site following the posting of changes constitutes acceptance of those changes, to the extent permitted by applicable law.
Our store is hosted on Shopify, which provides us with the online ecommerce platform that allows us to sell our products and services to you.
Online Store Terms
By using this Site, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
If you are under the age required to enter into contracts in your country, you may only use the Site with the involvement and permission of a parent or legal guardian where required by law.
You may not use our products or Services for any unlawful or unauthorised purpose.
You must not use the Site in violation of any applicable laws or regulations, including laws relating to intellectual property, fraud, consumer protection, data protection or payment services.
You must not transmit worms, viruses, malware or any other code of a destructive or harmful nature.
A breach of these Terms may result in restriction or termination of your access to the Site or Services, subject to applicable law.
General Conditions
We reserve the right to refuse or cancel an order where reasonably necessary, including where we have legitimate concerns regarding fraud, unauthorised activity, illegal activity, abuse of our Services or a breach of these Terms.
You understand that information transmitted through the Site, excluding payment information where appropriately encrypted, may involve transmission across various networks and technical adaptations required to operate the Site.
Payment information is processed through appropriate payment providers and security systems.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, access to the Service or any content available through the Site without our prior written permission, except where permitted by law.
The headings used in these Terms are included for convenience only and do not limit or otherwise affect these Terms.
Accuracy, Completeness And Timeliness Of Information
We make reasonable efforts to ensure that information provided on the Site is accurate and up to date.
However, we do not guarantee that all information on the Site will always be complete, accurate, current or free from errors.
Product descriptions, measurements, colours, availability, pricing and other information may occasionally contain errors or inaccuracies.
The Site and its content are provided for general information and should not be relied upon as the sole basis for making decisions where more specific information is required.
We reserve the right to correct errors and update information on the Site where reasonably necessary.
Nothing in this section affects any rights or remedies you have under applicable consumer protection law.
Modifications To The Service And Prices
Prices for our products may change from time to time.
We reserve the right to modify, suspend or discontinue any part of the Service.
Changes to prices or products will not affect an order that we have already accepted unless otherwise permitted or required by applicable law.
We are not responsible for losses arising from temporary interruptions, modifications or discontinuation of the Site where such matters are outside our reasonable control.
Products Or Services
Certain products may be available exclusively through the Site.
Products may be available in limited quantities and may be subject to our Refund & Returns Policy.
We make reasonable efforts to display product images and colours as accurately as possible.
However, the appearance of colours may vary depending on your device, monitor or screen settings.
Product measurements, colours, materials, descriptions and other specifications are intended to be accurate but may vary slightly where reasonably unavoidable.
We reserve the right to:
- Limit quantities available for purchase
- Limit sales to particular locations where necessary
- Discontinue products
- Change product descriptions
- Change product pricing
- Correct product information
- Refuse an order where legally permitted
Any offer made on the Site is subject to availability and may be withdrawn where permitted by law.
Nothing in these Terms removes or limits mandatory statutory rights relating to the quality, conformity, description or suitability of products.
Accuracy Of Billing And Account Information
We reserve the right to refuse, cancel or limit any order you place with us where reasonably necessary.
Restrictions may include orders that appear to have been placed:
- Using fraudulent payment information
- For unauthorised purposes
- By resellers or unauthorised distributors
- In unusually large quantities
- In violation of our policies
- Using information that appears false or misleading
If we cancel or modify an order, we may attempt to notify you using the contact information provided when the order was placed.
You agree to provide current, complete and accurate information when placing an order.
You are responsible for ensuring that your billing, shipping and contact information is accurate.
If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account, except where caused by circumstances outside your reasonable control.
We may cancel, refuse or refund an order where we reasonably suspect fraud, unauthorised activity, illegal activity or abuse of our Services.
Please see our Refund & Returns Policy for additional information.
Optional Tools
We may provide access to third-party tools, applications or services over which we may have limited control.
Third-party tools may be provided subject to the terms and privacy policies of their respective providers.
Where appropriate, we provide access to such tools on an “as available” basis.
You acknowledge that your use of third-party tools may be subject to additional terms imposed by the relevant provider.
We may introduce new tools, features or services in the future. Any such features or services will also be subject to these Terms.
Third-Party Links
Certain content, products or services available through our Service may include materials or links provided by third parties.
Third-party links may direct you to websites that are not operated or controlled by Dystorphic®.
We are not responsible for the content, accuracy, privacy practices, security or availability of third-party websites.
If you choose to access a third-party website, you do so at your own risk.
You should review the third party's terms and privacy policies before providing information or completing a transaction.
Complaints regarding third-party products or services should generally be directed to the relevant third party.
User Comments, Feedback And Other Submissions
If you send us comments, reviews, feedback, ideas, suggestions, photographs, creative materials or other submissions, you agree that we may use them for legitimate business purposes where permitted by applicable law.
This may include using submissions to improve our products, services or customer experience.
Where we intend to use your content publicly for marketing or promotional purposes, we will obtain any permission or rights required by applicable law.
You must not submit content that:
- Infringes another person's intellectual property rights
- Violates privacy rights
- Contains unlawful, threatening or defamatory material
- Contains malicious software
- Misrepresents your identity
- Is fraudulent or misleading
- Violates applicable laws
- Is abusive, discriminatory or hateful
- Interferes with the operation of the Site
We may remove or refuse to publish content that we reasonably believe violates these Terms or applicable law.
You remain responsible for content that you submit.
Personal Information
Your submission of personal information through the Site is governed by our Privacy Policy.
Our Privacy Policy explains how Dystorphic® collects, uses, stores and shares personal information.
Errors, Inaccuracies And Omissions
Occasionally there may be information on our Site or in the Service containing typographical errors, inaccuracies or omissions.
These may relate to:
- Product descriptions
- Pricing
- Promotions
- Offers
- Shipping charges
- Delivery estimates
- Availability
- Product specifications
We reserve the right to correct errors and update information where reasonably necessary.
If an order has been placed based on an obvious pricing or information error, we may contact you regarding the issue and, where legally permitted, offer you the option to proceed at the correct price or cancel the affected order.
Nothing in this section limits mandatory consumer rights.
PROHIBITED USES
You are prohibited from using the Site or its content:
- For any unlawful purpose
- To solicit others to participate in unlawful activity
- To violate applicable laws or regulations
- To infringe our intellectual property rights or the rights of others
- To harass, abuse, threaten, defame or discriminate against others
- To submit false or misleading information
- To upload or transmit viruses or malicious code
- To interfere with the operation or security of the Site
- To collect personal information about other users without authorisation
- To spam, phish or engage in fraudulent activity
- To scrape or systematically extract Site content without permission
- To impersonate another person or business
- To circumvent security features
- To interfere with payment systems
- To engage in activity intended to damage Dystorphic® or its customers
We reserve the right to restrict or terminate access to the Site where we reasonably believe these Terms have been violated.
Disclaimer Of Warranties; Limitation Of Liability
We make reasonable efforts to keep the Site available and functioning properly.
However, we do not guarantee that the Site will always be:
- Uninterrupted
- Error-free
- Completely secure
- Available at all times
- Free from technical problems
Your use of the Site is at your own risk to the extent permitted by law.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
Nothing in these Terms excludes or limits your statutory consumer rights.
We are not liable for losses caused by circumstances outside our reasonable control.
To the maximum extent permitted by applicable law, Dystorphic® will not be liable for indirect or consequential losses that were not reasonably foreseeable at the time the relevant contract was formed.
However, this limitation does not apply where liability cannot lawfully be excluded or limited.
Indemnification
To the extent permitted by applicable law, you agree to compensate Dystorphic® for reasonable losses, claims or costs arising directly from your material breach of these Terms or your unlawful use of the Site.
This section does not require you to compensate Dystorphic® for losses caused by our own unlawful acts, negligence or breach of mandatory legal obligations.
Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it lawful and enforceable where possible.
If this is not possible, the affected provision shall be severed from these Terms.
The remaining provisions shall continue in full force and effect.
Termination
These Terms remain effective unless terminated by you or us.
You may stop using the Site at any time.
We may restrict or terminate your access to the Site where we reasonably believe that you have materially breached these Terms, engaged in fraud or unlawful activity, or abused our Services.
Termination will not affect rights or obligations that arose before termination.
Any provisions which by their nature should continue after termination shall remain effective.
Entire Agreement
These Terms of Service, together with the policies and documents expressly incorporated into them, constitute the agreement between you and Dystorphic® regarding your use of the Site.
They supersede previous communications or agreements relating to the same subject matter, except where otherwise agreed in writing.
If there is an inconsistency between these Terms and a mandatory consumer right, the mandatory legal right will prevail.
Force Majeure
Dystorphic® will not be responsible for failure or delay in performing obligations where the failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include:
- Natural disasters
- Fire
- Flood
- Severe weather
- War
- Terrorism
- Civil unrest
- Government restrictions
- Pandemics or epidemics
- Strikes
- Labour disputes
- Supply-chain disruption
- Transportation disruption
- Power outages
- Internet or telecommunications failures
- Customs delays
- Courier disruptions
- Shortages of materials
- Other events outside our reasonable control
We will take reasonable steps to minimise the effect of such events and resume performance as soon as reasonably practicable.
Nothing in this section limits any mandatory consumer rights.
Governing Law
These Terms of Service are governed by the laws of England and Wales.
Where you are a consumer living outside England and Wales, you may also have mandatory consumer rights and legal protections under the laws of your country of residence.
Nothing in these Terms is intended to deprive you of mandatory rights that cannot legally be excluded.
Where applicable, disputes may be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory jurisdictional rights available to consumers under applicable law.
Changes To Terms Of Service
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right to update, change or replace any part of these Terms by posting updates and changes to our website.
It is your responsibility to check our website periodically for changes.
Changes will generally apply from the date they are published, unless otherwise stated.
Changes will not retrospectively remove rights that have already arisen under applicable law or under an order already accepted by us.
Your continued use of the Site following publication of changes constitutes acceptance of the updated Terms to the extent permitted by law.
Contact Information
Questions about these Terms of Service should be sent to:
Email - dystorphic.co@gmail.com
Instagram - Dystorphic.co
TikTok - Dystorphic.co
For questions regarding returns, refunds, shipping or payment disputes, please refer to the relevant policy available on our website.
Dystorphic®