Shipping policy

Last updated: 28 August 2026

Allow up to: 6-8 weeks of production time and for products that are made to order. Shipping may take between 2-10 days depending on your location.

We cover all taxes and duties. Worldwide shipping is available. However, certain destinations may be unavailable due to political situations, international sanctions, armed conflicts, or logistical restrictions that prevent reliable delivery.

If your country is affected by such limitations, it may temporarily be excluded from our shipping destinations. We continuously monitor global conditions and update our shipping availability regularly.


We aim to get your order to you as quickly and efficiently as possible. Below is everything you need to know about our shipping process, processing times, delivery estimates and international orders.

When Will My Order Ship?

Orders are processed and shipped Monday to Friday, excluding UK public holidays.

  • Processing time: 1–2 business days
  • Order cut-off: Orders placed before 1:00 PM UK time will begin processing the same business day.
  • Orders placed after 1:00 PM UK time will begin processing on the next working day.
  • Orders placed on weekends or public holidays will begin processing on the next working day.
  • Processing times may be longer during product launches, pre-orders, promotional periods, holidays or periods of exceptionally high order volume.

Once your order has been dispatched, the applicable delivery timeframe begins.

Delivery estimates are estimates only and are not guaranteed. Delays may occur due to courier issues, weather, customs, peak periods, strikes, public holidays or other circumstances outside our reasonable control.

If you experience a delivery issue, please contact customer support.

When will I receive Tracking?

You will receive a shipping confirmation email containing tracking information as soon as your order has been dispatched.

Please allow up to 3 business days for tracking information to become active with the courier.

If you have not received tracking information after 3 business days, please contact us at:

dystorphic.co@gmail.com

Please check your spam, junk and promotions folders before contacting us.

UK Shipping

We currently offer:

Royal Mail Tracked 48

Estimated delivery time: 2–3 working days after dispatch

Free UK shipping on orders over £100.

Delivery estimates do not include our order processing time.

Although Royal Mail Tracked 48 has an estimated delivery timeframe, delivery dates are not guaranteed and may occasionally take longer due to circumstances outside our reasonable control.

International Shipping

Dystorphic® ships internationally to eligible destinations.

Shipping rates and estimated delivery times vary depending on your location, order weight, shipping service and destination.

The final shipping cost and available delivery options will be displayed at checkout before payment is completed.

Typical estimated delivery times after dispatch are:

  • Europe: 3–7 working days
  • USA & Canada: 5–7 working days
  • Australia & New Zealand: 5–9 working days
  • Asia: 5–9 working days
  • Rest of World: 7–10 working days

These are estimates only and are not guaranteed delivery times.

International deliveries may take longer because of customs clearance, local delivery services, public holidays, weather, customs inspections or other circumstances outside our reasonable control.

How Do I Track My Order?

You can track your parcel using the tracking information provided in your shipping confirmation email or on the "Tracking" tab on the Store.

Royal Mail may be used for UK and international orders depending on the destination and shipping service selected.

Tracking information may take up to 3 business days to update after dispatch.

If your tracking information has not updated for an extended period, please contact us so that we can investigate where appropriate.

What If My Order Doesn't Arrive?

If your parcel is marked as delivered but you have not received it, please contact us within 7 days of the delivery notification so that we can investigate with the courier.

Before contacting us, please check:

  • Your delivery address
  • Your letterbox or usual delivery location
  • Any safe place specified by the courier
  • With household members or neighbours
  • Any delivery photographs or notifications provided by the courier

If a parcel is delayed and has not yet been marked as delivered, please allow the applicable estimated delivery period to pass before contacting us unless the tracking information indicates an earlier issue.

We may contact the courier or delivery provider to investigate the shipment.

Please note that delivery investigations can take time and may require additional information from the customer.

Nothing in this section limits any statutory rights that may apply to your order.

Do I Need To Pay Import Fees?

International orders may be subject to customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout:

Customers are responsible for any applicable import duties, taxes, customs charges or other fees imposed by their destination country.

USA Orders

Where an order is specifically offered as DDP (Delivered Duty Paid), applicable duties and taxes will be covered as stated at checkout.

If DDP is not expressly stated at checkout, the customer may be responsible for applicable import charges.

Other International Orders

For destinations outside the UK, applicable duties, taxes and customs charges may be payable by the customer.

Customs clearance times vary between countries and may cause additional delivery delays.

Dystorphic® does not control customs authorities or the amount of import charges imposed by a destination country.

Customers are responsible for ensuring that they are legally able to import the products into their destination country.

Address Changes & Order Edits

We are generally unable to make changes to an order once it has been placed, including:

  • Address changes
  • Size changes
  • Colour changes
  • Item swaps
  • Combining orders
  • Adding items
  • Removing items

If your order has not yet been fulfilled or dispatched, you may contact us as soon as possible to request cancellation.

We cannot guarantee that a cancellation will be possible once your order has entered processing, production, fulfilment or dispatch.

If cancellation is possible, we may cancel the order and issue the applicable refund so that you can place a new order with the correct information.

Request a cancellation:
dystorphic.co@gmail.com

Customers are responsible for checking their delivery address and order information carefully before completing checkout.

Returned To Sender

If a parcel is returned to us because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, failure to collect the parcel or other circumstances attributable to the customer, we will contact the customer where reasonably possible.

Where a refund is due, the refund will be handled in accordance with our Refund & Returns Policy and applicable law.

Where permitted by applicable law, original shipping charges and reasonable costs incurred by Dystorphic® in connection with the failed delivery or return may be deducted from the refund.

If you would like the order to be shipped again, you may be required to pay the applicable additional shipping cost.

You are welcome to place a new order if the original order cannot be resent.

Pre-Orders

Pre-order products are clearly identified as PRE-ORDER products before purchase.

The expected dispatch or fulfilment timeframe will be displayed on the relevant product page, checkout or order confirmation.

Pre-orders are not expected to ship immediately.

The advertised pre-order timeframe refers to the expected fulfilment or dispatch period and does not necessarily represent the date on which the customer will receive the order.

Once a pre-order has been dispatched, the applicable shipping delivery estimate begins.

Pre-order fulfilment times are estimates and may occasionally change due to manufacturing, production, supply-chain or other circumstances outside our reasonable control.

If there is a significant delay to a pre-order, Dystorphic® will provide updates where reasonably possible.

Please refer to our Refund & Returns Policy for information regarding pre-order cancellations and payment disputes.

Multiple Items & Split Shipments

If your order contains multiple products, we may ship items separately where necessary.

This may occur where products have different fulfilment times, are stored at different locations or include pre-order products.

If your order is shipped in multiple packages, you may receive separate shipping confirmation emails and tracking numbers.

You will not necessarily need to pay additional shipping charges where we split an order for operational reasons.

Lost, Stolen Or Misdirected Packages

If tracking indicates that a package has been delivered but you cannot locate it, please contact us so that we can investigate.

We may request information from you and/or the delivery provider during an investigation.

Customers should ensure that their delivery address is secure and accurate when placing an order.

Where applicable, we will provide the relevant tracking and delivery information to assist with an investigation.

Nothing in this section limits any statutory rights that apply to the customer.

Delivery Delays

Delivery estimates are not guarantees.

Dystorphic® is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Courier delays
  • Customs delays
  • Severe weather
  • Strikes
  • Public holidays
  • Natural disasters
  • Government restrictions
  • Customs inspections
  • Incorrect address information
  • Failed delivery attempts
  • High-volume periods
  • Other events outside our reasonable control

We will make reasonable efforts to assist customers when a delivery issue occurs.

Shipping Restrictions

Some products or destinations may be subject to shipping restrictions.

Dystorphic® reserves the right to cancel and refund an order where we are unable to legally or reasonably ship the purchased products to the selected destination.

If this occurs, we will contact the customer and provide the applicable refund.

Shipping & Refund Policy

This Shipping Policy should be read together with the Dystorphic® Refund & Returns Policy.

Nothing in this Shipping Policy is intended to exclude, restrict or remove any mandatory consumer rights applicable to your order.

Where applicable law provides a customer with rights or remedies that conflict with this policy, the applicable legal rights will prevail.

Contact Us

If you have any questions regarding shipping, delivery, tracking, customs or your order, please contact Dystorphic® through our Socials or Email:

Email - dystorphic.co@gmail.com

Instagram - Dystorphic.co

TikTok - Dystorphic.co

We aim to respond to customer enquiries as promptly as reasonably possible.

This policy may be updated from time to time. The version applicable to an order will generally be the version in effect when the order was placed, subject to any changes required by applicable law.

Dystorphic®